Terms

mc midwest communications
110 S. 11th St.
Quincy, IL 62301

Phone: 800-613-5315

Terms of Payment
 

We offer several different options for payment: pay by Visa, MasterCard, American Express, or Discover.  To accept a company check we must have a dealer company check application completed, approved, and on file.  Open account terms are available for qualified commercial customers.  Contact Midwest Communications to request a company check or credit application.
All returned checks are subject to a $25.00 service charge.

Purchase orders are accepted from schools and government agencies in the United States.

Shipping
 
Free shipping is offered on many items on our web site.  Shipping charges on all other items is automatically calculated at Check Out by the carrier based on zip code, size, and weight.

Shipping Damage Claim
 
All merchandise is inspected prior to shipment, and upon receipt it should be inspected immediately, If damages are found, notify the carrier for a damage inspection. Retain all original shipping containers for inspection. It is the Customer's obligation to file claims against the carrier. All claims for shortages must be made within 5 days after receipt of shipment.

Warranty
 
All products are sold with manufacturer's warranty. We expressively limit our liability to any warranty extended by the manufacturers. No warranty will apply if products are altered or modified in any way.

Returns
 

- Out of Box Failure (OBF): 
Midwest Communicatons will apply manufacturer's return policy when equipment fails out of the box.  Defective products are returned for repair or replacement per the manufacturer's guidelines.  O.B.F. materials must be returned in the original box with the original packing materials, manuals, and paperwork.

- Failure during Warranty Period (FWP):
If the product fails during the warranty period, the warranty exists between the end user and the manufacturer.  The product should be returned to the manufacturer or a service center according to the manufacturer's instructions.  If you need assistance obtaining information on a manufacturer's warranty, please contact a Midwest Communications representative.

- Other Reasons:
All returns for reasons other than (OBF) are subject to a restocking charge of 20%.  All sales for special order products are final and no returns will be accepted.

Contact Midwest Communications to obtain an (RA).  The Customer must obtain a return authorization (RA) from the Midwest Communications prior to the return.  Materials returned without an (RA) number on the label will be refused.  Please do not write on the box.

Return claims must include the product type, model, original invoice number and date, reason for the return and any pertinent serial numbers.
The Customer is responsible for all transportation charges and must see that the Product is packaged correctly.

Your Midwest Communications Specialists
PLEASE READ CAREFULLY
 

The services of Midwest Communications Specialists are available to you at no charge as a Midwest Communications customer.  We want you to take full advantage of this unique service, and we want you to know the limitations on Midwest Communications liability with respect to our Systems Specialists.

Midwest Communications Systems Specialists are here to help you.

Midwest Communications Specialists are individuals with experience in the sound, communications, and security industry. We want to share their experience to work for you.

As much as we want to and will help you, no Systems Specialist can replace you or assume your responsibilities to your customers.  All information and assistance is provided "as is" without warranty of any kind, and Midwest Communications and its affiliates make no representations or warranties to you, your customers, or any other person or entity, and expressly disclaim warranties of any kind either expressed or implied or inferable from the course of dealing or custom trade, including, but not limited to, the completeness, merchantability or fitness for any particular purpose with respect to any such information or assistance or performance of any system or design.

IN NO EVENT WILL MIDWEST COMMUNICATIONS OR, ANY OF ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL DAMAGES UPON ANY BASIS OF LIABILITY WHATSOEVER EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In addition, Midwest Communications does not take any responsibility or assume any liability for the wiring, installation or placement of the equipment you purchase, or for the activities of any other individual or entity such as your company, those who prepare the specifications or any local Authorities who inspect or approve your installation.  Your company assumes all liability for the activities of Systems Specialists and agrees to indemnify Midwest Communications and hold Midwest Communications harmless from and against any suit, claim, loss or other expense arising in any way from the activities of our Systems Specialists on your behalf.